Privacy Policy for Ostomy University

Last Updated: December 2025

Ostomy University (“we”, “us”, or “our”) provides educational tools, community support, and health-tracking features for ostomy patients, caregivers, and healthcare professionals. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Ostomy University mobile application (“the App”).

By installing or using the App, you agree to the practices described in this policy.

1. Information We Collect

1.1 Personal Information You Provide

• Name
• Email address (for username/password login or Google sign-in)
• Profile details you choose to provide
• Care-related entries you manually log (e.g., ostomy changes, supplies, notes)
• Community interactions (posts, comments, messages, if available)

1.2 Sensitive Health Information

If you use the tracking features, you may enter details such as ostomy metrics, supply usage, and routine logs. This information is optional and stored only to provide App functionality. We do not sell or use this data for advertising.

1.3 Automatically Collected Data

• Device information
• Operating system
• App usage statistics
• Crash logs
• Basic analytics data
• IP address (for security)

1.4 Google Login Information

If you sign in using Google, we receive your account name and email address. We do not access your files, contacts, or any other Google data.

2. How We Use Your Information

We use your information to:

• Provide App features and services
• Store your logs, preferences, and tracking entries
• Maintain secure authentication
• Send reminders and notifications
• Enable community interactions
• Improve the App through analytics
• Respond to technical support requests
• Protect platform safety and prevent misuse

We do not sell your data.

3. Data Storage and Security

All data is stored securely using encrypted servers. Sensitive information is transmitted through secure HTTPS encryption. Only authorized system services can access server-side data.

We follow strict security practices to prevent:

• Unauthorized access
• Data loss
• Accidental deletion
• Data breaches

Users are responsible for keeping their login credentials safe.

4. Sharing of Information

We do not sell or share your personal or health data for advertising.

We may share information only in the following cases:

4.1 Service Providers

Trusted third-party services (authentication, analytics, hosting) may process data strictly to support App operations.

4.2 Legal Compliance

When required by law, court order, or government request.

4.3 Protection and Safety

To prevent fraud, misuse, or threats to user safety.

5. Your Rights

You may:

• Access your data
• Edit your information
• Delete your account
• Request full data deletion
• Disable notifications
• Withdraw Google sign-in permissions

Contact us if you wish to exercise these rights.

6. Data Retention

We retain your information for as long as your account is active. If you delete your account, your data is permanently removed unless legal obligations require otherwise.

7. Children’s Privacy

Ostomy University is not intended for children under 13. We do not knowingly collect personal information from children.

8. Third-Party Services

The App may use third-party tools such as Google Authentication, Firebase Analytics, or cloud storage providers. These services maintain their own privacy policies.

9. Security Practices

We use industry-standard safeguards, including:

• Encrypted communication
• Secured databases
• Access-control mechanisms
• Fraud and misuse monitoring

10. International Users

Your data may be processed in secure servers located outside your country. We ensure compliant and safe handling regardless of location.

11. Policy Updates

We may update this Privacy Policy when necessary. Updated versions will be posted in the App with a new “Last Updated” date.

12. Contact Us

If you have questions, feedback, or requests regarding your data, contact us at:
Email: support@ostomyuniversity.com